The command “Kextstat” will check the loaded KEXTs and then we can add a filter so we will only see the Seagate KEXTs: Using Terminal we can check to see if the KEXT is loaded. There may be instances where for one reason or another the KEXT is not loading when it should. If there is a 0, then try reinstalling Toolkit and look for the prompt so you can approve the KEXT.
The number 1 means that the KEXT is approved and 0 means that it is unapproved. Look for 01 and then to the right you should see either a 1 or a 0.
#Seagate dashboard service software
This lists any approved Seagate software installed. Sudo sqlite3 /private/var/db/SystemPolic圜onfiguration/KextPolicy '.dump kext_policy' | grep -i seagate The following command will look at the Apple policy database then filter it out for only Seagate entries: Reinstalling the software may get the prompt to reappear but there is also a terminal command which can be used to determine if it has been allowed or not.
The following steps may include the use of Terminal which is considered more advanced. Apple states that this prompt will only be available for 30 minutes as noted in the previously mentioned technical note. The Security & Privacy pane may need to be unlocked: click the unlock icon in the bottom left-hand corner and then enter your credentials. If ‘Allow’ is not clicked then Apple prevents the KEXT from loading. If on your Mac, click here to open Security & Privacy preference pane Or click Apple Icon > System Preferences > Security & Privacy. There should be a notification during the Toolkit installation stating that permission is required. More details see the Apple technical note. In macOS 10.13 (High Sierra) Apple introduced a new feature requiring users to ‘Allow’ the KEXT before it can load a 3rd party KEXT. If this does not resolve your issue then continue reading. Again, this only applies to Seagate drives.Īpple Icon > System Preferences > Locate Seagate Dashboard iconĬlick the Dashboard Icon > Click Uninstall Previous versions of Seagate software may conflict with the Toolkit security feature. Uninstall Seagate Dashboard (Seagate drives only) The steps below range from easy to more advanced. This type of troubleshooting is more advanced and some steps will involve using the command line within Terminal on macOS.
Toolkit’s security feature utilises a kernel extension (KEXT) to communicate with the device, which we can troubleshoot. If Toolkit presents either the Security feature greyed out or a blank white screen as shown below, the steps that follow should help address the issue: These steps apply to both Seagate and LaCie products which are compatible with Toolkit's Seagate Secure feature. Please restart your computer before you try the following troubleshooting steps.
Make sure the drive is detected on the Toolkit home screen.Make sure your drive is detected by the operating system.Toolkit does not detect a drive that supports the Seagate Secure feature:.Here are some potential causes and resolutions: There are times when the Seagate Secure feature is greyed out or Toolkit displays a blank white screen on macOS.
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